Work History: 2012-2024

Lead AI UX/UI Designer 2024-ongoing

Sr. Content & Conversation Designer 2021-2024

Customer Experience & CRM Analyst 2021

Performance & Training Analyst 2018-2020

Supervisor 2014-2018

Supervisor Prep Program 2013-2014

Certifications

Nielsen Norman Group

  • UX Certification - Interactive Design Specialty

Conversational Design Institute

  • Copywriter

  • Prompt Trainer

Udemy

  • Accessibility for UX

Skills & Tools

  • Figma

  • Figjam

  • Voiceflow

  • Flutter

  • OpenAI

  • Azure DevOps

  • Einstein Bot Builder

  • Spanish Bot Translation

  • MURAL

  • Sprinklr

  • Quantum Metrics

  • Usertesting.com

  • Axure

  • Confluence

  • Microsoft Office

  • Conversational Design

  • Content Strategy

  • UX Writing

  • Journey Mapping

  • Competitive Analysis

  • User Testing

  • UT Testing

  • Data & Analytics

  • Prompt Engineering

  • Wireframing

  • Prototyping

  • Presentations

Education

University of Iowa

  • Bachelor of Arts - English

2011

Riverland CC

  • AA in Liberal Arts

2008

Additional Courses

  • Statistics

  • Marketing

  • Business Law

  • Public Speaking

  • Project Management

  • Economics

  • Organizational Behavior

  • Business Writing